Competency based interviewing

The technique of interviewing has evolved over time and in many ways has changed due to social developments in an out of the workplace. The type of questions you ask, how you structure the interview and the technique you use are critical factors in finding the right person to fill your role.

What is competency-based interviewing?

The competency based interview (CBI) is a technique you can apply to make your interview more effective.  CBI looks to demonstrate that candidates are judged on the same criteria, only on their true ability to do the job.  Candidates are asked to describe their behaviour according to:

• The situation in which it occurred
• The action they took
• The outcome

Sample competency-based interview questions:

• Describe a time when you were faced with a stressful situation that demonstrated your coping skills?

• Give me a specific example of a time when you used good judgment and logic in solving a problem?
• Give me an example of a time when you set a goal and were able to meet or achieve it?
• Give me a specific example of a time when you had to conform to a policy with which you did not agree?
• Tell me about a time when you had to go above and beyond the call of duty in order to get a job done?
• Tell me about a time when you had too many things to do and you were required to prioritise your tasks?
• What is your typical way of dealing with conflict? Give me an example?
• Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa)?
• Tell me about a difficult decision you've made in the last year?
• Give me an example of when you showed initiative and took the lead?
• Tell me about a recent situation in which you had to deal with a very upset customer or co-worker?
• Give me an example of a time when you used your fact-finding skills to solve a problem?
• Describe a time when you set your sights too high (or too low)?