25-30K i-bank Service Desk Analyst


Salary:

$25000 - 30000 / month

Location:

Central and Western District

Date posted:

29 June 2018

Employment type:

Permanent

Reference:

RHTCW783360114

Specialisation:

IT and technology


Description

Responsibilities

  • Provide technical advice and expertise in relation to desktop hardware and software, provide quick break fix solutions to customer queries and escalate those to the appropriate expert team within a defined time period ensuring information gathering is complete
  • Resolve incidents and action requests as required by performing an accurate diagnosis and implementing an appropriate solution. Monitor and escalate incidents and requests against defined service levels.
  • To carry out root cause analysis work to ensure we are taking a proactive approach to providing support users.
  • Collect and prepare management information as required.
  • Monitor and supervise the ticketing system ensuring all incidents and requests are accepted and responded in line with the SLAs.
  • Email, Phone and desk-side technical support of Windows/Mac workstations and related software.
  • Active Directory administration.
  • Installs new software releases, system upgrades, patches and resolves hardware and software related problems in a Windows or Macintosh environment.

Requirements

  • Bachelor degree in Computer Science or equivalent
  • At least 2 years of helpdesk/ IT call center experience, with usage of ServiceNow
  • Fresh graduates/ candidates with less experience will be consider as a junior role
  • Excellent communication and interpersonal skills
  • Good command of English and Mandarin are required
  • Proficient in Windows applications and servers
  • Knowledge of Windows Active Directory users & groups
  • Proven technical knowledge of VMware
  • Experience in network and firewall infrastructure
  • Being immediately available is a plus

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.



Hong Kong

21st Floor, Nexxus Building 41 Connaught Road, Central, Hong Kong Island Central, Hong Kong Island +852 3653 7300
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