30-35K, IT Support Analyst


Salary:

HKD360000 - 420000 / annum

Location:

Central and Western District

Date posted:

12 February 2019

Employment type:

Permanent

Reference:

RHTCW783360152

Specialisation:

IT and technology


Description

The client is a global professional service firm. Office in Central. 5-days of work, 20 annual leave days, interactive office and occasional travels for projects in APAC offices



MAJOR RESPONSIBILITIES




  • Provide daily IT operations support to Hong Kong office 100+ users

  • Leverage ticketing system in organise and manage support across APAC region based on follow-the-sun model

  • Manage and monitor Windows servers, Routing & TCPIP setting, networking and cloud computing solutions

  • Maintain IT documentation on projects and IT inventory management

  • Create images for office tablets and laptops

  • Provide user onboarding support and training

  • Work with teams in North America and Australia to troubleshoot and identify solutions



Requirements



  • Bachelor's Degree in Computer Science or related major

  • Minimum 2 years of user support experience in MNCs

  • Solid experience in Windows servers, Microsoft Office365, Active Directory, Azure, Citrix administration



  • Experience in networking, cabling, LAN/WAN, VOIP telephony etc.

  • Experience in end-user support on Saleforce CRM

  • Experience in ServiceNow or other ticketing system

  • Understanding of SLA and ITIL services

  • Excellent English and Cantonese skills

  • Immediately available candidates are of advantages


Apply Today


To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.




Hong Kong

9th Floor, Nexxus Building
41 Connaught Road
Central
Hong Kong Island
+852 3653 7300
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