Alternative Fund Services,Client Services VP [50-70K]
$50000 - 70000 / month
Central and Western District
12 September 2018
Banking and financial services
Our client is one of the top tier foreign banks with strong presence worldwide. They are currently looking for a Client Services VP under Alternative Fund Services due to expansion.
- Manages a client service team of 5 staff responsible for providing quality client experience on a daily basis.
- Handle clients' enquiries and requests via phone, written correspondence and sometimes meeting in person
- Liaise with the operational teams to resolve any queries on client instructions and dealing related activities
- Participate in projects and initiatives to ensure a consistent and positive client experience
- Coordinates and directs the daily operations of a client service team.
- Monitors work metrics and standards.
- Resolves complex or non-routine client issues or inquiries as needed.
- Maintains relationships with business teams to report client trends and needs.
- Manages internal activities and initiatives designed to improve the client experience.
- Responsible for the achievement of team goals and objectives, talent management and supervision of team members.
- Responsible for taking care of a selected number of client accounts ranging from moderate to highly complex.
- Bachelor degree with at least 7+ years of custody/market experience.
- Experience in client services, fund accounting, or fund operations is an advantage.
- Candidate with people management experience is an advantage
- Experience in dealing with Hedge Fund clients is preferred
- Fluent in both spoken and written English
- Excellent verbal and written communication skills
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
Hong Kong21st Floor, Nexxus Building
41 Connaught Road
Hong Kong Island +852 3653 7300