IT Support - Global Bank, HKD25k

< 4 of 111 in your search >

Salary:

$20000 - 25000 / month

Location:

Central and Western District

Date posted:

16 January 2019

Employment type:

Consulting

Reference:

RHTTNW3122018

Specialisation:

Consulting


Description

Protiviti are looking for skilled candidates for the following role:

The Company

Our client is a leading global bank with a very strong reputation and brand here in APAC and wider global markets.

The Role

As an IT Support, you will be responsible for the following:

· Provide 1st level support of all incidents and service requests of all IT systems/services

· IT support via remote control and telephone support

· Provide floor walking support to the firm on a rotate basis and log all incidents and requests that arise through floor walking

· Support international offices with equivalent services

· Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution

· End to end ownership of all IT tickets including being responsible for all communication and the technical resolution

· Management of user administration

· Planning and initiating the connection to international offices via in-house video conferencing systems for meetings and interviews

Your Profile

  • With bachelor degree in Information Technology/Computer Science/Computer Engineering
  • One year helpdesk experience with world-class global organisations, ideally in financial services and/or professional services.
  • Windows 7 and Apple MAC
  • Microsoft Office 2010 or 2013 with Exchange backend
  • Basic networking knowledge
  • Basic hardware knowledge
  • Video conferencing knowledge
  • Fluent in English

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

About Protiviti

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit.

As a Protiviti consultant, you will not only work on interesting business issues with world-class companies, but you will also have access to training and networking opportunities to accelerate your expertise.



Hong Kong

9th Floor, Nexxus Building
41 Connaught Road
Central
Hong Kong Island
+852 3653 7300
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