Salary : $840000 - $840000
Location : Central and Western District
Post Date :

Description :

The Company

Our client is an international financial services group seeking a motivated, high caliber individual to join their team in Hong Kong.

The Role


  • Act as the clients' Infrastructure Manager and provide underlying services including indirect supervision of the incident/problem management team.
  • To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
  • Define service level agreements (SLA'S) related to contracted services.
  • Ensure SLA's are achieved and client expectations are met (or exceeded).
  • Ensure quality and profitable services are performed to the agreed SLA.
  • Ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
  • To provide reports to an agreed schedule (or on request), including management and account performance reports.
  • Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
  • To build productive working relationships with clients and be the single-point-of-contact for the clients.
  • Ensure that appropriate IT Service Continuity plans exist to support the business and its continuity requirements.
  • Acts as the clients' single point of contact on new requirements and/or project initiation; mobilize internal resources to develop solution options for the clients' consideration.
  • Ensure that the agreed IT services are delivered as planned.
  • Drive the implementation of regional and clients' initiated projects.
  • Drive continuous improvements.

Your Profile


  • Bachelor's degree or equivalent in computer science/IT or a related discipline.
  • Excellent communication and interpersonal skills, fluent in both speaking and writing English and Cantonese
  • Excellent stakeholder management, influencing and planning skills
  • At least 5 years IT working experience with solid record in service delivery and technology operations
  • Prior experience in administrating mid-range servers, network or operations in a complex Data Centre environment, preferably with a multi-national financial companies
  • Have experience in managing team size of 5-10 IT technical resources.
  • ITIL certified

Apply Today

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Hong Kong

21st Floor, Nexxus Building,
41 Connaught Road,
Hong Kong
Phone : +852 3653 7300

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