INFRASTRUCTURE - SERVICE DELIVERY MANAGER

Salary : $840000 - $840000
Location : Central and Western District
Post Date :

Description :

The Company

Our client is an international financial services group seeking a motivated, high caliber individual to join their team in Hong Kong.

The Role

Responsibilities

  • Act as the clients' Infrastructure Manager and provide underlying services including indirect supervision of the incident/problem management team.
  • To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
  • Define service level agreements (SLA'S) related to contracted services.
  • Ensure SLA's are achieved and client expectations are met (or exceeded).
  • Ensure quality and profitable services are performed to the agreed SLA.
  • Ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
  • To provide reports to an agreed schedule (or on request), including management and account performance reports.
  • Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
  • To build productive working relationships with clients and be the single-point-of-contact for the clients.
  • Ensure that appropriate IT Service Continuity plans exist to support the business and its continuity requirements.
  • Acts as the clients' single point of contact on new requirements and/or project initiation; mobilize internal resources to develop solution options for the clients' consideration.
  • Ensure that the agreed IT services are delivered as planned.
  • Drive the implementation of regional and clients' initiated projects.
  • Drive continuous improvements.

Your Profile

Responsibilities

  • Bachelor's degree or equivalent in computer science/IT or a related discipline.
  • Excellent communication and interpersonal skills, fluent in both speaking and writing English and Cantonese
  • Excellent stakeholder management, influencing and planning skills
  • At least 5 years IT working experience with solid record in service delivery and technology operations
  • Prior experience in administrating mid-range servers, network or operations in a complex Data Centre environment, preferably with a multi-national financial companies
  • Have experience in managing team size of 5-10 IT technical resources.
  • ITIL certified

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

By applying to this job you are agreeing to our Terms of Use
Print

Hong Kong

21st Floor, Nexxus Building,
41 Connaught Road,
Hong Kong
Phone : +852 3653 7300

Similar Jobs