IT Analyst


Salary:

HKD30000 - 35000 / month

Location:

Central and Western District

Date posted:

15 March 2019

Employment type:

Permanent

Reference:

CW78336051

Specialisation:

IT and technology


Description

The Company



Our client is a top-tier international law firm. They are looking for your brilliance as an experienced system and administration professional to support internal users. If you are a good problem solver who enjoys working in a dynamic work environment and good opportunities to involve in IT projects, this could be the ideal job for you to develop your career.


Responsibilities



  • Provide first tier support and troubleshooting

  • Handle installation, configuration of the infrastructure

  • Update and manage of all escalated tickets in accordance with local, regional and global Customer Services standards and processes

  • Manage IT equipment (Blackberry, Smartphones/loan laptop pool/ VC devices) with associated procedures

  • Effectively and proactively identify and communicate operations and business risks to appropriate levels of IT and management

  • Manage operational documentations / knowledge database

  • Participate in IT projects (such as office relocation, system upgrade and migration) for the Hong Kong Office and regional offices if required

  • Handle regional local office IT support



Requirements



  • Associates Degree or above in Computer Science, Information Technology or equivalent

  • Minimum of 5 years or above relevant experience in legal/ professional services environment

  • Strong desktop, laptop, IP phone system and printer hardware support and maintenance knowledge

  • Professional Certification (e.g. MCSDT qualification or A+) is preferred

  • Knowledge of the ITIL

  • Experience in supporting Citrix, RSA, BES, ServiceNow, GOOD and call manager system will be an advantage

  • Knowledge of latest Windows system and all related problems with OS and registries, as well as Microsoft Office Suite (2007 - 2016)

  • Experience in Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities

  • Knowledge of document management systems and e-filing processes

  • Outstanding English and spoken Mandarin levels

  • Ability to work independently and under pressure

  • Strong organization and troubleshooting skills

  • Excellent customer service and time management skills

  • Candidates with less experience will be considered as Junior IT Analyst



Apply Today


To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.



Hong Kong

9th Floor, Nexxus Building
41 Connaught Road
Central
Hong Kong Island
hk
+852 3653 7300
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