IT Analyst


Salary:

HKD30000 - 35000 / month

Location:

Central and Western District

Date posted:

15 March 2019

Employment type:

Permanent

Reference:

CW78336051

Specialisation:

IT and technology


Description

The Company



Our client is a top-tier international law firm. They are looking for your brilliance as an experienced system and administration professional to support internal users. If you are a good problem solver who enjoys working in a dynamic work environment and good opportunities to involve in IT projects, this could be the ideal job for you to develop your career.


Responsibilities



  • Provide first tier support and troubleshooting

  • Handle installation, configuration of the infrastructure

  • Update and manage of all escalated tickets in accordance with local, regional and global Customer Services standards and processes

  • Manage IT equipment (Blackberry, Smartphones/loan laptop pool/ VC devices) with associated procedures

  • Effectively and proactively identify and communicate operations and business risks to appropriate levels of IT and management

  • Manage operational documentations / knowledge database

  • Participate in IT projects (such as office relocation, system upgrade and migration) for the Hong Kong Office and regional offices if required

  • Handle regional local office IT support



Requirements



  • Associates Degree or above in Computer Science, Information Technology or equivalent

  • Minimum of 5 years or above relevant experience in legal/ professional services environment

  • Strong desktop, laptop, IP phone system and printer hardware support and maintenance knowledge

  • Professional Certification (e.g. MCSDT qualification or A+) is preferred

  • Knowledge of the ITIL

  • Experience in supporting Citrix, RSA, BES, ServiceNow, GOOD and call manager system will be an advantage

  • Knowledge of latest Windows system and all related problems with OS and registries, as well as Microsoft Office Suite (2007 - 2016)

  • Experience in Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities

  • Knowledge of document management systems and e-filing processes

  • Outstanding English and spoken Mandarin levels

  • Ability to work independently and under pressure

  • Strong organization and troubleshooting skills

  • Excellent customer service and time management skills

  • Candidates with less experience will be considered as Junior IT Analyst



Apply Today


To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.



Hong Kong

9th Floor, Nexxus Building
41 Connaught Road
Central
Hong Kong Island
+852 3653 7300
Finance Manager, 40-45K, Native English
Central and Western District
Permanent
20 March 2019
Chief Financial Officer
Central and Western District
Permanent
20 March 2019
Global Market Ops, Manager, HKD50k
Central and Western District
Permanent
20 March 2019
Accounting Assistant (AP)- Fresher
Central and Western District
Permanent
20 March 2019
Senior Financial Analyst / Assistant Manager; Good English
Central and Western District
Permanent
20 March 2019
Assistant Accountant, MNC, Immediately Available
Hong Kong
Consulting
20 March 2019
Senior Financial Analyst - Global MNC
Central and Western District
Permanent
20 March 2019
Java Developer - FinTech - Contract - 45k-50k
Central and Western District
Consulting
20 March 2019
Finance Manager - MNC
Central and Western District
Permanent
20 March 2019
Senior Analyst Programmer (C#.Net) - BANKING -35k
Central and Western District
Consulting
20 March 2019
Senior Accountant - 3m contract to PERM-$35k-38k
Hong Kong
Consulting
19 March 2019
Receptionist 17- 20k- Financial Technology Firm(Investment)
Central and Western District
Permanent
19 March 2019
Trade Support, Buyside, 30k
Central and Western District
Permanent
19 March 2019
Financial Analyst -25k
Central and Western District
Permanent
19 March 2019
Senior System Analyst/ Engineer, fin sector-Immediately
Central and Western District
Permanent
19 March 2019
See more jobs >