IT Technical Support, Renewable Contract, Luxury Retail, 25k


Salary:

$25000 - 25000 / month

Location:

Central and Western District

Date posted:

June 19, 2018

Employment type:

Permanent

Reference:

RHTTSW06152018

Specialisation:

IT and technology


Description

The Company

Our client is an instantly recognizable firm with a very strong reputation and brand within luxury retail sector globally. Due to a period of change within the organisation, a number of positions have opened up within IT operations.

The Role

As a Technical Support, you will be responsible for the following:

  • Liaise with the Central UK Project Team and APAC Project Teams to assist with all project related activities in relation to project deployment and execution
  • Actively support Asia Region teams with all related Retail Solution technical tasks
  • Liaise, train and manage third party deployment vendors to ensure knowledge transfer
  • Provide subject matter expertise for in-scope technologies as needed by the project team
  • Provide project support through technical documentation of related tasks undertaken including reoccurring issues and processes
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve Retail system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Collaborate with support teams to identify, prioritise, and resolve regional Retail Solution incidents when required
  • Maintain up-to-date technological knowledge to enable the constant improvement of Retail systems, tools, processes and procedures.

Your Profile

  • 1 year of experience in any industry, with a focus on system support.
  • Experience in a global retail organisation and POS is a plus.
  • Hardware configuration and break/fix experience
  • Excellent team player who can liaise with other team members in different countries and time zones.
  • Willingness to learn.
  • Ability to manage workload and prioritize incidents.

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.



Hong Kong

21st Floor, Nexxus Building 41 Connaught Road, Central, Hong Kong Island Central, Hong Kong Island +852 3653 7300
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