Prime brokerage client services-up to $60K-12mths rolling


Salary:

$40000 - 60000 / month

Location:

Central and Western District

Date posted:

31 July 2018

Employment type:

Temporary

Reference:

FKPBRO72018

Specialisation:

Project consulting


Description

The Company

The Swap Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience. The successful candidate will join an external client facing team who are primarily responsible for providing superior client service and to ensure all operational controls are followed. The successful candidate will be required to partner with our clients, as well as with our internal teams; Front Office, Product Development, Product Control, Client Service, Sales, Corporate Actions, and Technology.

The Role

  • First point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting
  • First point of contact for Front Office Trading and Sales on Swap trade bookings / issue resolution
  • Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
  • Attend quarterly review meetings with external clients
  • Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships
  • Communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
  • Manage client queries, ensuring they are investigated and resolved in a timely fashion
  • Manage trade life cycle; allocations, settlements, corporate actions, affirmations & regulatory reporting
  • Identify opportunities for process improvement and work with the relevant partners to deliver to the business
  • Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
  • Work closely with external clients, settlement teams and third party institutions to settle client trades
  • Liaise with clients and internal teams to ensure timely and accurate trade capture

Your Profile

  • Bachelor's degree in information systems or related disciplines
  • 6 years of experience in business analysis within digital banking
  • Working understanding of Equities, Bonds, and Swap products; and their relevant process flows is a necessity
  • First point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting
  • First point of contact for Front Office Trading and Sales on Swap trade bookings / issue resolution
  • Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
  • Attend quarterly review meetings with external clients
  • Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships
  • Communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
  • Manage client queries, ensuring they are investigated and resolved in a timely fashion
  • Manage trade life cycle; allocations, settlements, corporate actions, affirmations & regulatory reporting
  • Identify opportunities for process improvement and work with the relevant partners to deliver to the business
  • Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
  • Work closely with external clients, settlement teams and third-party institutions to settle client trades
  • Liaise with clients and internal teams to ensure timely and accurate trade capture
  • Immediately available highly preferred and will be considered first

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.



Hong Kong

21st Floor, Nexxus Building
41 Connaught Road, Central, Hong Kong Island
Central, Hong Kong Island
+852 3653 7300
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