IS Support Analyst, Trading Support Analyst (~50K, Perm)

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Salary : $580000 - $580000
Location : Hong Kong
Post Date :

Description :

The Company

A renowned financial institution is seeking high caliber candidate to join them as IS Support Analyst, Trading Support Analyst


  • Provide telephone & direct support to customers covering all aspects of electronic trading infrastructure and ensure incidents are correctly diagnosed and quickly rectified.
  • Providing direct support for office users (PC's, Cisco Network, IP Phone, etc.).
  • System administration and problem troubleshooting.
  • Maintain documentation and hardware inventory.
  • Support and monitor our in house trading system (STAR), Back office system (FII) and other ISV systems (ie CQG, PATS, ATP, Integral, Currenex MT4) as applicable.
  • Provide telephone and onsite visits to fix basic network/computer issues for remote clients to ensure the trading systems are available all times.
  • Build relationships with the electronic trading software vendors that we use (CQG, PATS, ATP, eSunny, Tradex etc.).
  • Escalation and monitoring of calls to ensure a timely response and resolution of issues.
  • Providing training for new customer on trading systems.
  • Shift pattern 05:30-14:30 / 08:00-17:00 on DST 06:30-15:30 / 08:30 - 17:30
  • (CME market open time - depending on time of year).


  • 5 -7 years' experience in a technical/trader support role.
  • Fluent written & spoken English, Cantonese & Mandarin.
  • Worked in a derivatives (SFC Type 2) trading support or similar function in a previous position with experience of Electronic Trading & basic experience of FIX.
  • Excellent verbal & written communication skills with ability to work on own initiative.
  • Windows 7/8/10, Red Hat Linux & Microsoft Server 2008/2012/2016.
  • Basic Cisco Network experience (IP addressing scheme, gateways, routers, switches etc.).
  • Specific commodity based derivatives experience; in particular LME (London Metal Exchange) would be advantageous.

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Hong Kong

21st Floor, Nexxus Building,
41 Connaught Road,
Hong Kong
Phone : +852 3653 7300

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