Application Support job description guide

Sitting within the IT team, a person employed in Application Support is responsible for managing the resolution of application and system issues that arise across a business. An Application Support job description seeks candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.

Application Support duties and responsibilities of the job

Application Support roles are often responding to technical problems that occur abruptly and require immediate solutions. Knowing this, the following duties and responsibilities are generally included in an Application Support job description:

  • Possessing specialist knowledge of operating systems, devices, applications and software
  • Providing technical support to teams within the organisation, and to external clients when required
  • Assisting with systems integrations
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Managing coordination at a local and international level where required
  • Delivering regular and customised training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organisation’s systems
  • Developing reports for teams across the business

Application Support job qualifications and requirements

Most Application Support job descriptions ask for one or more university qualifications or other formal training to be eligible for the role. Here are some of the most suitable degrees:

  • IT
  • Computing Studies
  • Information Systems
  • Business Administration

Other skills that are relevant to this role, and sometimes asked for in an Application Support job description are below:

  • Intimate knowledge of an organisation’s computing systems
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills

Are you looking for an Application Support role? View our latest Application Support jobs here.

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