SCOPE CREEP AN INCREASING CONCERN TO CHIEF TECHNOLOGY OFFICERS WITHIN HONG KONG FINANCIAL SERVICES SECTOR
Hong Kong, 25 March 2013 – Eight in 10 (82%) IT heads in Hong Kong are concerned about scope creep in their department, according to a new Robert Half survey of Chief Technology Officers (CTOs) and Chief Information Officers (CIOs) working in financial services firms in Hong Kong. Scope creep (also known as requirement creep), which refers to uncontrolled changes or continuous growth in a project's scope, is found to occur most often in IT projects such as applications development, website development, system upgrades / deployments.
Which IT projects are most susceptible to scope creep?
|System upgrades / deployments||34%|
|Mobile technology development||22%|
|Big data analysis||8%|
When asked about the primary causes of scope creep, nearly half of the respondents (46%) cited staff continuity. Other significant causes include the changing regulatory environment (30%), insufficient planning (28), and poor project management / planning (24%).
Pallavi Anand, Director of Robert Half Hong Kong said, “The rapidly-changing business environment affects everyone in an organisation and the IT department is no exception. Businesses can sometimes get excited about a new application or a system upgrade. This may lead to scope creep in the IT department as they struggle to accommodate requests from their increasingly-demanding stakeholders. Failure to manage expectations, or in some cases, push back may result in the IT departments being perceived negatively in terms of their ability to deliver results and meet deadlines.”
On managing scope creep, 40% of respondents said they would increase either interim staff or permanent headcount to cope with the additional workload. Better reporting, project management and collaboration between departments are also high on the IT departments’ agenda.
What is your department doing to prevent or manage scope creep?
|Increased contract / interim headcount||26%|
|Better project management||26%|
|Better collaboration between departments||26%|
|Shortening release schedules||16%|
|IT boards / corporate governance||16%|
|Increased permanent headcount||14%|
|Implementing agile methodology||8%|
“The need to hire professionals who can help IT departments maintain service levels and meet deadlines is more important than ever as scope creep can result in a project team overrunning its original budget and schedule, or even cripple a project if unchecked. Additional support from interim or contract IT specialists can also help reduce any potential tension between the IT department and their internal clients, and maintain productivity during workload peaks and troughs,” Ms. Anand concluded.