Customer Support Representative (IT)- Financial Co. - 36k


Salary:

$36000 - 36000 / month

Location:

Central and Western District

Date posted:

6 November 2018

Employment type:

Temporary

Reference:

RHTTKW06112018

Specialisation:

IT and technology


Description

The Company

Our client is a leading Anti-Money Laundering Solution Company. They are hiring a Customer Support Representative with excellent communication skills in both Chinese and English, and experience in using any CRM ticketing system to join them.

This is a client-facing position and your clients are KYC/AML analysts in major banks. Previous AML/KYC OR financial experience is not required as you will be provided with a training program about banking/ financial regulatory compliance.

The Role

  • Address customer questions and concerns by phone and email, providing excellent customer service, documenting and routing questions to the appropriate parties, ensuring a quick resolution of issues, and following-up to close issues with clients
  • Train clients on applications via webinar demonstrations
  • Onboard and set-up new clients
  • Collaborate with project management to assist with new project implementations
  • Assist with prospect testing, client retention/renewal and cross-selling
  • Perform account management duties such as reporting and meeting with some high profile clients regularly to ensure client satisfaction
  • Work with product development and technology teams, recommending enhancements to applications to fulfill customer needs
  • Work with sales to help bring in new clients and upsell current clients
  • Help design and implement new customer appreciation programs

Your Profile

  • Excellent communication skills (both verbal and written)
  • Bilingual (Spanish or Mandarin preferred)
  • Proficiency in Excel
  • Ability to clearly identify and solve new problems that arise
  • Strong interpersonal skills and pleasant personality
  • Ability to work under pressure and multi-task in a fast paced environment
  • Experience in handling difficult situations
  • Attention to detail
  • Work independently and as part of a diverse, high-functioning team
  • Effective time management, prioritization skills and organization skills
  • Willingness and ability to work extended hours when business needs dictate
  • Bachelor's degree or equivalent business experience

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.



Hong Kong

21st Floor, Nexxus Building
41 Connaught Road
Central
Hong Kong Island
+852 3653 7300
Finance Manager (IPO) - up to 50k
Central and Western District
Permanent
12 November 2018
Head of Talent Acquisition
Central and Western District
Permanent
12 November 2018
HR Solution Architect (Workday) - Leading FI - 70k
Central and Western District
Temporary
12 November 2018
Process consultant-Black belt six sigma-MNC Bank-up to $90K
Central and Western District
Temporary
12 November 2018
IT Security Manager - Assessment & Penetration Testing
Central and Western District
Permanent
12 November 2018
Finance Specialist, AP focused(x 13 m + 2 m bonus)
Central and Western District
Permanent
10 November 2018
Senior Process Analyst - Black Belt -up to $75K
Central
Temporary
9 November 2018
Recruitment Consultant
Central and Western District
Permanent
9 November 2018
Assistant Finance Manager
Central and Western District
Permanent
9 November 2018
(70-90 x13mth) Head of Infrastructure
Wan Chai District
Permanent
8 November 2018
Receptionist, HKD25-30k
Central and Western District
Permanent
8 November 2018
Systems Analyst (Java)-Renewable Contract - Insurance - 45k
Central and Western District
Temporary
8 November 2018
Project manager one year contract (salary 60k-80k)
Central and Western District
Temporary
7 November 2018
Agile Business Analyst one year contract (salary 50k-70k)
Central and Western District
Temporary
7 November 2018
See more jobs >