Customer Support Representative (IT)- Financial Co. - 36k


Salary:

$36000 - 36000 / month

Location:

Central and Western District

Date posted:

5 December 2018

Employment type:

Consulting

Reference:

RHTTKW06112018

Specialisation:

Consulting


Description

Protiviti are looking for skilled candidates for the following role:

The Company

Our client is a leading Anti-Money Laundering Solution Company. They are hiring a Customer Support Representative with excellent communication skills in both Chinese and English, and experience in using any CRM ticketing system to join them.

This is a client-facing position and your clients are KYC/AML analysts in major banks. Previous AML/KYC OR financial experience is not required as you will be provided with a training program about banking/ financial regulatory compliance.

The Role

  • Address customer questions and concerns by phone and email, providing excellent customer service, documenting and routing questions to the appropriate parties, ensuring a quick resolution of issues, and following-up to close issues with clients
  • Train clients on applications via webinar demonstrations
  • Onboard and set-up new clients
  • Collaborate with project management to assist with new project implementations
  • Assist with prospect testing, client retention/renewal and cross-selling
  • Perform account management duties such as reporting and meeting with some high profile clients regularly to ensure client satisfaction
  • Work with product development and technology teams, recommending enhancements to applications to fulfill customer needs
  • Work with sales to help bring in new clients and upsell current clients
  • Help design and implement new customer appreciation programs

Your Profile

  • Excellent communication skills (both verbal and written)
  • Bilingual (Spanish or Mandarin preferred)
  • Proficiency in Excel
  • Ability to clearly identify and solve new problems that arise
  • Strong interpersonal skills and pleasant personality
  • Ability to work under pressure and multi-task in a fast paced environment
  • Experience in handling difficult situations
  • Attention to detail
  • Work independently and as part of a diverse, high-functioning team
  • Effective time management, prioritization skills and organization skills
  • Willingness and ability to work extended hours when business needs dictate
  • Bachelor's degree or equivalent business experience

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

About Protiviti

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit.

As a Protiviti consultant, you will not only work on interesting business issues with world-class companies, but you will also have access to training and networking opportunities to accelerate your expertise.



Hong Kong

9th Floor, Nexxus Building
41 Connaught Road
Central
Hong Kong Island
+852 3653 7300
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