Front Office Production / Application Support Specialis 42K

Salary : $504000 - $504000
Location : Central and Western District
Post Date :

Description :

The Company

Our client is a leading world-renowned bank from Europe with branches in over 60 different countries, a significant player in the United States, and the Asia Pacific serving hundred and millions of customers.

The Role

As a Front Office Production / Application Support Specialist, you will be responsible to:

  • Support the Cash Equity Research & Sales applications, including the CRM system, Research Website, Workflow & Distribution system, and the associated replicated links and external feeds
  • Liaise with external vendors to channel third line queries and ensure timely resolution
  • Provide support to business users and be able to troubleshoot and diagnose technical issues
  • Adhere to ITIL Application Support methodology and follow incident and change management procedures; Manage and tackle production problems
  • Ensure effective and timely resolution to clients; Report and escalate issues to vendor and development team
  • Conduct System Quality Assurance Test and User Acceptance Test; Perform production deployment and upgrade system patches
  • Ensure adequate performance and operation of systems; monitor performance and drive for platform improvement
  • Adhere to document procedural standards; Provide system and process documentation

Your Profile

  • Degree in Information Technology or equivalent with at least 3 years of working experience
  • Previous experience in batch processing system (e.g. $Universe, Autosys)
  • Strong Database knowledge in both Oracle and MS SQL
  • Sound knowledge in Java, XML, Web services, .Net, JRE, API integration
  • Experience in Weblogic and TomCat
  • Strong client management and interpersonal skills
  • Strong problem solving and communication skills
  • Self-motivated and ability to work with minimal supervision
  • Immediately available is an advantage

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Hong Kong

21st Floor, Nexxus Building,
41 Connaught Road,
Hong Kong
Phone : +852 3653 7300

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