IT Support Analyst

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Salary : $260000 - $260000
Location : Hong Kong
Post Date :

Description :

The Company

Our client is a global law firm. They are looking for your brilliance as an experienced Helpdesk and administration professional to support local and regional users. If you are a good problem solver who enjoys working in a dynamic work environment and good opportunities to involve in IT projects, this could be the ideal job for you to develop your career.

The Role

  • Handle helpdesk phone calls and call registration within ServiceNow Management system
  • Perform on-site technical services to legal and support staff for assistance and training.
  • Liaise closely with the company's service desks in London and Australia.
  • Assist with system and software administration for Asia offices
  • Trouble-shooting and problem fixing of IT hardware and software applications
  • Inventory control and system documentation
  • Undertake IT projects with the IT support head
  • Occasionally travel to offices for work

Your Profile

  • Degree in Computer Science or equivalent

  • Experience in Windows Office troubleshooting and configuration.
  • Experience with IT support ticketing systems and documentation management.
  • Experience in training end users to use applications.
  • Knowledge/ experience in ITIL, MCSA or MCSE is an advantage.
  • Excellent interpersonal and communication skills
  • Fluent in verbal and written English, ability to speak Cantonese and Mandarin are advantages.
  • Positive and can-do attitude that enables you to work under pressure
  • 2-4 years of IT support experience, preferably in legal/ professional service sector
  • Candidates with less experience will be considered as Junior IT Support Analyst

Apply Today

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Hong Kong

21st Floor, Nexxus Building,
41 Connaught Road,
Hong Kong
Phone : +852 3653 7300

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