IT Support Analyst

Status message

This job has expired. Search for other opportunities.
Salary : $260000 - $260000
Location : Hong Kong
Post Date :

Description :

The Company

Our client is a global law firm. They are looking for your brilliance as an experienced Helpdesk and administration professional to support local and regional users. If you are a good problem solver who enjoys working in a dynamic work environment and good opportunities to involve in IT projects, this could be the ideal job for you to develop your career.

The Role

  • Handle helpdesk phone calls and call registration within ServiceNow Management system
  • Perform on-site technical services to legal and support staff for assistance and training.
  • Liaise closely with the company's service desks in London and Australia.
  • Assist with system and software administration for Asia offices
  • Trouble-shooting and problem fixing of IT hardware and software applications
  • Inventory control and system documentation
  • Undertake IT projects with the IT support head
  • Occasionally travel to offices for work

Your Profile

  • Degree in Computer Science or equivalent

  • Experience in Windows Office troubleshooting and configuration.
  • Experience with IT support ticketing systems and documentation management.
  • Experience in training end users to use applications.
  • Knowledge/ experience in ITIL, MCSA or MCSE is an advantage.
  • Excellent interpersonal and communication skills
  • Fluent in verbal and written English, ability to speak Cantonese and Mandarin are advantages.
  • Positive and can-do attitude that enables you to work under pressure
  • 2-4 years of IT support experience, preferably in legal/ professional service sector
  • Candidates with less experience will be considered as Junior IT Support Analyst

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

By applying to this job you are agreeing to our Terms of Use
Print

Hong Kong

21st Floor, Nexxus Building,
41 Connaught Road,
Hong Kong
Phone : +852 3653 7300

Similar Jobs