4 steps to identify and address workplace bullying in Hong Kong
Estimated Read Time: 4 minutes
Bullies aren’t just found at the playground or in schools. They might be in your Hong Kong office, right under your nose.
Dealing with workplace bullying can be one of a manager’s most difficult tasks, yet it is one that no manager can afford to ignore.
Allowing a bully to continue his or her reign of terror in the workplace can damage team cohesiveness, cause work stress and affect productivity.
Here are four tips on how to spot and deal wit workplace bullying in Hong Kong.
1. Identify the circumstances
Contrary to popular opinion, those who are targeted for bullying aren’t usually the ‘loners and losers’, but are more often your most productive, skilled and popular team members.
Related: Conflict management in the workplace
In fact, factors that increase the likelihood of being bullied include being an industry veteran and being recognised as a high-performing employee. This is because a bully might feel threatened by the individual’s competence, popularity and work productivity, and might see bullying as a solution to assert themselves in the office hierarchy.
Perhaps the bully is jealous of their success and popularity, or afraid that their productivity makes the bully’s performance look bad.
Often the targets are the people with a high degree of integrity, honesty and conscience who stand up for what is right, which may expose less than ideal practices by other staff.
2. Spotting the culprits
Bullies can often be charismatic and tend to collect collaborators around them, just like in the schoolyard. Look for sudden ‘groupings’ in your team and individuals who seem to be excluded from social interactions.
Also watch out for sudden drops in performance, engagement or attitude, as this is usually the first sign that someone is being bullied.
Any marked change in team dynamics, particularly after a new employee has arrived, should be investigated immediately. A toxic workplace culture presents a risk to your team's productivity and efficiency.
Related: The benefits of good staff morale
3. Taking action to prevent it
Don’t ignore employee complaints of workplace bullying. A company that ignores or fails to act on a complaint can potentially be sued for damages by a bullied employee. If there are signs or complaints, act immediately.
Most bullying is subtle and secretive, so by the time bullying makes itself visible, you may have already lost good people and seen your team’s morale affected.
A good manager is actively looking for bullying and intervening early to fix it. Keeping tabs on your team can help you deal with workplace bullying in Hong Kong more effectively.
4. Have policies and process in place
Make sure there is a clear and transparent process that ensures that all complaints are investigated, that there is real action taken to protect the complainant (bullying will usually increase after a complaint is made) and that there are real consequences for the bully.
Some bullies can be rehabilitated, but many have antisocial personality features that are hard to change. Either way, the person who has been bullied should not have to continue working with the person who has attacked them.
Creating a bully-free culture
Whether it's a bad boss or a disgruntled co-worker, make it clear that your workplace will not tolerate bullying, and outline what bullying is and what will happen to anyone who does it. Make sure there are guides accessible on your intranet and in your staff recreation areas.
Bullying isn’t your usual conflict management scenario. It isn’t a personality clash or a communication breakdown. Workplace bullying can be specifically defined as the repeated less favourable treatment of a person by another or others in the workplace, which may be considered unreasonable and inappropriate workplace practice. It includes behaviour that intimidates, offends, degrades or humiliates a worker.
Your team has the right to a safe workplace, and it’s your job to make that happen.